Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how VitaQ Technologies ("VitaQ", "we", "us", or "our") collects, uses, stores, and shares personal information when you visit vitaq.app, contact us, or use VitaQ services.

When VitaQ provides its platform to a sports organization, academy, club, federation, event organizer, or other customer, that organization may determine why and how personal information is used. In those cases, VitaQ processes information on the organization’s instructions and you should also review that organization’s privacy information.

2. Information We Collect

Depending on how you interact with VitaQ, we may collect:

• Contact information such as your name, email address, organization name, and messages you submit through our website or other communications.
• Account and profile information used to provide VitaQ services, including information associated with athletes, coaches, parents, staff, teams, memberships, schedules, attendance, events, payments, evaluations, goals, and athlete development.
• Technical information such as IP address, browser type, device information, operating system, referring pages, and website activity.
• Transaction and billing information needed to process or record purchases, subscriptions, registrations, or other payments. Payment card information may be processed directly by payment service providers.
• Cookies, analytics, and similar technologies used to understand website performance, usage, and user interactions.

3. How We Use Information

We may use personal information to provide, operate, maintain, secure, and improve VitaQ; create and manage accounts; support scheduling, attendance, payments, events, and athlete-development workflows; respond to inquiries; process transactions; prevent fraud and misuse; analyze service performance; meet legal obligations; and communicate about the service where permitted by law.

4. Cookies and Analytics

Our website may use cookies and analytics technologies to measure traffic, understand how visitors use the site, remember preferences, and improve performance. Your browser may allow you to block or delete cookies. Some website functions may not work as intended if certain cookies are disabled.

5. How We Share Information

We may share personal information with service providers that help us operate VitaQ, including hosting and infrastructure providers, communications providers, analytics providers, payment processors, and professional advisers. We may also disclose information when required by law, to protect rights or security, in connection with a corporate transaction, or when you or the relevant customer organization directs us to do so.

We do not sell personal information to advertisers.

6. Data Retention

We keep personal information for as long as reasonably necessary to provide the service, maintain business and security records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information, the customer relationship, and applicable law.

7. Security

We use technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No system or method of transmission can be guaranteed to be completely secure.

8. International Data Transfers

VitaQ and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and handle information in accordance with applicable data-protection laws.

9. Your Privacy Rights

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information, or to object to certain processing. You may also have the right to withdraw consent where processing is based on consent.

If your information is managed through a VitaQ customer organization, the fastest way to exercise these rights may be to contact that organization directly. You may also contact us at info@vitaq.app.

10. Children and Young Athletes

VitaQ may be used by organizations that manage programs involving children and young athletes. The relevant organization is responsible for determining the appropriate legal basis, notices, permissions, and parental or guardian consents required for its use of personal information. VitaQ processes that information according to the customer’s instructions and applicable law.

11. Third-Party Links and Services

Our website or platform may link to third-party websites or services. Their privacy practices are governed by their own policies, and VitaQ is not responsible for those third-party practices.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date on this page and provide additional notice where required by law.

13. Contact Us

For questions about this Privacy Policy or VitaQ privacy practices, contact info@vitaq.app.